Notifications for JIRA adds another three Then-action possibility possibilities in your Servicedesk automation rules.
Send SMS
To send an SMS when issues require your attention, go to your project's automation settings, and add a new automation rule or update an existing one.
Select 'Send SMS' from the drop-down of Then actions.
Fill in the message you want to send (see replacement variables to add issue-based information), and select the destination to whom you want to send the text message. You can choose between: a user defined in the issue (assignee, reporter, custom fields) each user in a group defined in the issue (custom fields) a fixed user each user from a fixed group * a fixed phone number 
Press confirm, and save your automation rule, and you're good to go!
Send Voice Message
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To send an Voice Message when issues require your attention, go to your project's automation settings, and add a new automation rule or update an existing one.
Select 'Send Voice Message' from the drop-down of Then actions.
Fill in the message you want to send (see replacement variables to add issue-based information), and select the destination to whom you want to send the text message. You can choose between: a user defined in the issue (assignee, reporter, custom fields) each user in a group defined in the issue (custom fields) a fixed user each user from a fixed group * a fixed phone number
Press confirm, and save your automation rule, and you're good to go!
Set SIP Trunk
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To update the SIP Trunk to redirect to another phone number when a customer calls the SIP-number, go to your project's automation settings, and add a new automation rule or update an existing one.
Select 'Set SIP Trunk' from the drop-down of Then actions.
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